Frequently Asked Questions

Kitchen & Baths

Do we need to make an appointment to come in if we want to design a kitchen or bath?
You do not need an appointment, but it is highly recommended. Designing a kitchen can take some time, and the designers may be busy. Because of this, you could be waiting if you have not made an appointment.

What do I need to bring to my initial meeting with a designer?
You should bring basic measurements of the rooms needed to be designed. This includes wall lengths, windows, appliances, doorways, and electrical outlets. In addition to the measurements, photos are also helpful to help give your designer a better understanding of your space.

Does Schillings install cabinets, countertops, flooring, etc.?
No, we do not do any installations, though we can provide you with a list of installers in the area that we recommend.

Will Schillings send someone out to measure our kitchen and bath before placing the order?
Yes. Once the design is created, and an estimate has been made, we will send our measure technician to your home to do a final measure of your space to ensure correct measurements. This has a non-refundable, $100 service charge included with the order. If you wish to provide your own measurements, Schillings will not be responsible for cabinets that don’t fit or other errors caused by inaccurate measurements.


Can I install hardwood on a concrete slab?
You cannot install solid hardwood on a concrete slab but you can install Engineered hardwood.  The main reason you do not want to install hardwood is that moisture buildup can warp and distort the planks, whereas engineered hardwood tends to be more rigid and less prone to warping. Regardless of what you choose to install, you will want to install a moisture barrier before you install your flooring.

How do I know what the flooring will actually look like in my home?
We can send you a free sample of most of our flooring so you can see the physical color.  Just call or chat today and see if we have samples available to send.

Can I use hardwood in my bathroom?
It is not recommended because of the moisture. However, many types of vinyl offer real hardwood look but are moisture resistant and would be a much better option.

How long do I acclimate my new hardwood before I install it?
Bring the boxes into the room you intend to install the hardwood in and allow them to acclimate 2-4 days before you install.

Is underlayment required with my laminate floor?
It is not required, but it is highly recommended. Underlayment will help smooth out an uneven subfloor and will provide a cushion to dampen noise and minimize premature wear.

Are linoleum and vinyl flooring the same thing?
No. While both are considered a resilient floor, they are actually manufactured from completely different materials. Vinyl flooring consists of vinyl, felt and fiberglass while linoleum is made of natural products like linseed oil, tree resin, and cork dust.

I heard some types of flooring release VOCs or has formaldehyde. Is this true?
While some types of flooring do use different glues to hold them together, all of the floorings carried at Schillings are CARB2 Compliant. CARB2 is a certification process instituted by the California Air Resources Board (CARB) to reduce formaldehyde emissions and protect the public from airborne toxic contaminants.

Windowns & Doors

Why can I not purchase windows or doors online?
Due to the many variations in measurements, style, glass types, depth, material, etc, we quote out each order per each customer’s need. Call or chat today and we will set you up with a specialist to get you an accurate price.

What doors do you carry in stock?
We carry a few styles of primed, MDF interior doors and steel exterior doors in stock. We can special order a wide variety of different styles and materials to meet your specific needs. All entryway doors are custom ordered, per job, from ThermaTru.

What brand of windows do you carry?
Our windows come from Andersen Windows. We are the #1 dealer in the Chicagoland area!

Do you stock sliding barn doors or pocket doors?
We do. Here is a list of the ones we have in stock.

Outdoor Living

Why does it not show me shipping options for deck boards?
Due to the length of the deck boards, there is no feasible way to ship them outside of our local delivery area.  Although, if you are looking for decking for a larger construction project, please call 866.910.0783.

What’s the difference between capped composite and cellular PVC?
PVC decking is made entirely of PVC and contains no wood. It is generally more expensive but provides significant fade and stain resistance and lower maintenance requirements compared to other products.
Capped composite decking is composed of a traditional composite wood / plastic core with a durable polymer protective shell.  This protective shell prevents mold and mildew from feeding on the organic fiber found in the composite material.


Why does your site not list the price of lumber?
The cost of lumber changes daily. Due to this, we are constantly updating our prices.  Call or chat to get the most current pricing.

What types of lumber do you carry?
You can find a list of the different types and sizes of lumber here. Click on one of the icons and it will take you to a page of what we have in stock of that type of lumber.

Moulding & Millwork

Can I buy your stair parts online?
We can create a manual order for these and send you a payment option via your email.  We are constantly adding new products to our site and stair parts are in the plans to add soon. In the meantime, check out our in stock stair parts brochure and let us know what you would like to order!

What is the Harper Collection moulding?
The Harper Collection is exclusive to Schillings.  It was designed by two of our own employees and can only be found here!

What types of interior doors do you stock?
We stock many different styles and types including regular door slabs, prehung doors, French doors, bi-fold doors, and pantry doors.

General Questions

How much is shipping?
Shipping costs depend on what you are ordering and the location it will be shipped to. You can check the price of shipping by adding a product to your cart, filling in your zip code and town name, and then clicking the ‘update totals’ button.

What is your return policy?
You can read about our return policy here.

Where are you located?
We have three locations. There is a showroom located in St. John, IN and Mokena, IL as well as a warehouse and distribution center in Cedar Lake, IN.

Do you offer financing?
Yes, we offer a variety of payment options including financing.  Stop into one of our locations today and fill out an application to start the process.

I am interested in working for Schillings. How do I apply?
Follow this link Once there, scroll to the bottom of the page and you will see a section called “How to apply.” You will be able to download our application. Once filled out you can bring it in in person, email it to or fax it to 219-365-6102.