Returns & Refunds


Return / Refund Request Form
Fill out the form below to get your Return/Refund started! One of our Customer Service Representatives will follow up to process your request.

Providing the best customer service since 1945!

Online Return Policy

  • Items can be returned when purchased from within sixty (60) days of receipt of merchandise. This excludes closeout and special order items. Closeout items must be returned within (30) days of the receipt of merchandise. Special order sales are final and cannot be returned under any circumstances. All return shipping will be the responsibility of the customer unless the return is due to defective merchandise and or Schillings error.
  • All online orders that are brought back to our retail store by the original customer are NOT subject to a restocking fee (this excludes cabinets and special order items). If an item purchased online is shipped back to the store a 10% restocking fee will be charged for the return. Returned products must be in unused condition, in the original packaging and contain all accessories, paperwork, and parts to ensure your account is credited. Original shipping charges will be deducted from the refund unless the return is the result of defective merchandise and or Schillings error. For all other questions please either contact Schillings toll-free at 1-866-910-0783, email, or reach out on the Chat.
  • Refunds will be issued in the original form of payment (credit card, Pay Pal, etc.) after items have been received and inspected by Schillings. Items shipped back to Schillings will be credited within five (5) business days of receiving the item. Any item purchased online and returned to the store will be credited by our E-commerce department (not the cashier) and applied to the original form of payment within five (5) business days.